“Vol. 28 No. 122 Ene-Mar 2012”, estud.gerenc., vol. 28, no. 122, pp. 1–222, Mar. 2012, Accessed: Feb. 10, 2025. [Online]. Available: https://elearning.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1217