Success factors of ISO 9001 certification in companies based in Cúcuta and its metropolitan area

Authors

  • Alix Belén Martínez Rojas Docente de cátedra, Departamento de Procesos Industriales, Facultad de Ingeniería, Universidad Francisco de Paula Santander, Cúcuta, Colombia.
  • Raquel Irene Laguado Ramirez Directora, Grupo de Investigación en Innovación y Gestión Productiva, Universidad Francisco de Paula Santander, Cúcuta, Colombia. https://orcid.org/0000-0001-6536-4532 (unauthenticated)
  • Elkin G. Flórez Serrano Docente de tiempo completo, Departamento de Mecánica, Mecatrónica e Industrial, Facultad de Ingenierías y Arquitectura, Universidad de Pamplona, Pamplona, Colombia. https://orcid.org/0000-0002-3431-146X (unauthenticated)

DOI:

https://doi.org/10.18046/j.estger.2018.147.2599

Keywords:

quality management system, impact, ISO 9001 certification

Abstract

Given the challenge companies based in Cúcuta face when implementing a Quality Management System (QMS) which enables them to offer quality services, ensuring their sustainability and profitability, this paper aims to assess the impact of ISO 9001 certification on companies in the region. For methodological purposes, a validated instrument was administered to 71 companies. The quantitative results, analyzed through descriptive statistics, show that 23 out of the 24 criteria assessed are met in more than 95% of the companies analyzed, with continuous improvement being the factor with the greatest impact; while 13% of these companies reveal that innovation and development projects have not been generated after implementing a QMS.

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Published

2018-06-22

Issue

Vol. 34 No. 147 Apr-Jun 2018

Section

Research articles

License

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How to Cite

Success factors of ISO 9001 certification in companies based in Cúcuta and its metropolitan area. (2018). Estudios Gerenciales, 34(147), 216-228. https://doi.org/10.18046/j.estger.2018.147.2599